Hen Tick Foods Pte Ltd: Address, Reviews & Import Rules

Anyone who has tried to find a consistent frozen chicken supplier in Singapore has likely come across Hen Tick Foods Pte Ltd — registered in 2003 at 25 Chin Bee Road (RecordOwl) and now a major distributor of chilled and frozen products. This guide covers the company’s verified details, its certifications, and the import regulations that affect your meat purchases in Singapore.

Years Established: 2003 ·
Address: 25 Chin Bee Road, Singapore 619831 ·
Phone: +65 6268 1576 ·
Registration Number: 200312283D ·
Membership: Singapore Food Manufacturers’ Association

The company’s key facts, drawn from official registries and the company’s own disclosures, show a straightforward corporate picture.

Can I bring chicken from Malaysia to Singapore?

Regulations for personal import

• Singapore’s Singapore Food Agency (SFA) does not allow personal import of raw chicken from Malaysia without a permit.
• Only approved commercial importers can bring in chicken for sale.
• Travelers bringing chicken for personal consumption must obtain a permit from SFA and comply with health requirements.

The implication: If you’re driving across the Causeway with a cooler of raw chicken, you’re likely breaking the rules unless you have a permit.

Permits and documentation required

• Commercial importers need a licence from SFA’s Food Import/Export Department.
• Documentation includes a health certificate from the exporting country, a bill of lading, and a permit application.
• Hen Tick Foods, as a registered importer, holds the necessary approvals to bring in frozen chicken from approved sources.

The catch: The paperwork alone can take weeks, which is why companies like Hen Tick Foods handle the logistics for their customers.

Penalties for non-compliance

• Fines up to SGD 10,000 and/or imprisonment for up to 12 months for unauthorised import of meat products (Singapore Customs).
• Goods are confiscated and destroyed.
• Repeat offenders face higher penalties.

Why this matters: A single mistake at the border can cost you more than the meat is worth.

The pattern: For most travellers, the import rules push purchases toward licensed local distributors rather than personal cross-border shopping.

Where does Singapore import its chicken from?

Top chicken-exporting countries to Singapore

• Brazil is the largest supplier of frozen chicken to Singapore (Singapore Department of Statistics).
• Malaysia supplies fresh chicken, but exports have been restricted in recent years.
• USA and Thailand also export frozen chicken to Singapore.

The pattern: Singapore relies on a diversified mix of sources to maintain food security, with Brazil dominating the frozen segment.

Imports from Malaysia and Brazil

• Malaysia was the main source of fresh chicken until 2022, when export bans caused disruptions.
• Brazil now supplies over 50% of Singapore’s frozen chicken imports (Ministry of Trade and Industry).
• Hen Tick Foods sources from both hemispheres, aligning with global supply chains (JobStreet company profile).

The trade-off: Relying on distant suppliers means longer shipping times, but it reduces the risk of sudden supply cuts.

Role of local suppliers like Hen Tick Foods

• Hen Tick Foods operates as a main importer, exporter, wholesaler, and distributor of chilled and frozen food (LinkedIn).
• The company maintains cold stores and a fleet of refrigerated trucks for island-wide delivery (JobStreet).
• Its HACCP and ISO 22000 certifications ensure food safety compliance (LinkedIn).

What this means: Hen Tick Foods is not just a distributor; it’s a certified link in the cold chain that keeps Singapore’s frozen food supply stable.

Can I bring meat in my luggage?

General rules for meat import

• Travelers can bring limited amounts of meat for personal consumption with proper declaration to Singapore Customs.
• All meat products must be from approved sources and accompanied by health certificates.
• Raw meat from high-risk areas (e.g., countries with foot-and-mouth disease) is restricted.

The catch: “Personal consumption” is loosely defined, but customs officers have discretion to confiscate if they suspect commercial intent.

Chilled vs frozen meat

• Frozen meat is generally allowed but subject to inspection and temperature checks.
• Chilled meat (fresh, not frozen) has stricter time limits and must be kept at proper temperatures.
• Hen Tick Foods specialises in frozen products, which are easier to transport and store.

The pattern: Frozen meat is the more practical choice for both importers and consumers because of its longer shelf life and simpler logistics.

Customs declaration procedures

• All meat must be declared on arrival using the red lane or online customs declaration.
• Failure to declare can result in fines and seizure of goods.
• National Environment Agency also oversees food safety for imported meat.

Why this matters: A simple declaration error can turn a routine trip into a costly incident.

The implication: The border rules are strict enough that buying from a licensed distributor is usually the simpler path.

What is the address of Hen Tick Foods Pte Ltd?

Physical location

• Registered address: 25 Chin Bee Road, Singapore 619831 (RecordOwl).
• The facility is in Jurong, near the industrial estate at Chin Bee Road.
• JobStreet describes it as a purpose-built facility with cold storage, processing, packaging, a showroom, and a test kitchen (JobStreet).

The implication: This is not just a warehouse; it’s an integrated food hub.

Mailing address

• The same address (25 Chin Bee Road) is used for official correspondence.
• SFMA lists a different address: 7 Woodlands Terrace #07-01, Singapore 739085 (SFMA). This may be a mailing or administrative office.

The catch: The inconsistency between addresses suggests the company may have multiple locations, but the registered address is the one to use for official purposes.

Operating hours

• Not publicly listed on the company website or social media.
• Given the nature of frozen food distribution, business hours are likely standard office hours (9 am–6 pm) with delivery operations running seven days a week (JobStreet).

What to watch: If you need to visit, call ahead (+65 6268 1576) to confirm hours.

What are the reviews of Hen Tick Foods Pte Ltd?

Customer ratings overview

• Hen Tick Foods has a Facebook page with customer reviews. The page shows a mix of feedback.
• Google Maps listings for the address show ratings, but the number of reviews is limited.
• Overall, the company maintains a positive reputation as a reliable supplier.

The pattern: Reviews are sparse but consistent — customers appreciate the product quality and delivery reliability.

Positive feedback themes

• Product freshness and cold chain integrity.
• Timely delivery island-wide.
• Professional handling of bulk orders.

Common complaints

• Limited direct-to-consumer sales (most reviews are from business clients).
• Some customers mention difficulty reaching the company after hours.
• Pricing is not transparent online.

The trade-off: Hen Tick Foods is a B2B-focused supplier, so individual consumers may find the experience less tailored than retail alternatives.

Hen Tick Foods: Specifications and Certifications

Eight specs that define the company’s operational capacity and compliance.

The implication: With a paid-up capital of nearly SGD 5 million and HACCP/ISO certification, Hen Tick Foods is a substantial and compliant player in Singapore’s frozen food supply chain.

How to import chicken from Malaysia to Singapore: Step-by-step

1. Check if you are a commercial importer. Only businesses with an SFA licence can import raw chicken in bulk. Individuals must apply for a personal-use permit.
2. Obtain a health certificate from the Malaysian veterinary authority (DVS) for the chicken being imported.
3. Submit a permit application to SFA’s Food Import/Export at least 3 working days before shipment.
4. Arrange cold chain logistics — the chicken must stay at or below 4°C (chilled) or -18°C (frozen) throughout transport.
5. Declare the goods at Singapore Customs upon arrival. Use the TradeNet system for commercial shipments.
6. Subject to inspection — SFA may sample the product for microbiological testing.
7. Receive clearance and distribute to customers or your own storage.

For businesses, partnering with an established distributor like Hen Tick Foods eliminates most of these steps. The company already holds the necessary permits, certifications, and cold chain infrastructure.

What we know and what remains unclear

Confirmed facts

• Registered address: 25 Chin Bee Road, Singapore 619831 (RecordOwl)
• Phone: +65 6268 1576 (SFMA)
• Email: sales@hentick.com.sg (Hen Tick Foods)
• Registration number: 200312283D (SgpGrid)
• SFMA membership (SFMA)
• HACCP and ISO 22000 certified (LinkedIn company profile)

What’s unclear

• Exact number of employees (JobStreet says 51-100, but not verified)
• Company owner name not publicly disclosed
• Detailed operational history before 2003 (LinkedIn claims founded in 1975, but ACRA registration is 2003)
• Whether the company serves retail customers directly or only B2B
• Operating hours are not publicly listed
• Whether the 7 Woodlands Terrace address listed by SFMA is a current mailing office or outdated

The pattern: The confirmed items trace to registries and company disclosures; the open items are operational details the company has not published.

Quotes from the industry

Hen Tick Foods describes itself as ‘the innovative fresh frozen food company’ that ‘sources produce from around the world to deliver frozen food products to customers in Singapore.’

— Hen Tick Foods website

The company is a ‘main importer, exporter, wholesaler, manufacturer, and distributor of chilled and frozen food products’ equipped with cold stores and food processing facilities.

— LinkedIn company profile

These two perspectives — from the company itself and its LinkedIn profile — reinforce the same message: Hen Tick Foods is a vertically integrated cold chain operator.

Summary

Hen Tick Foods Pte Ltd is a properly registered, certified, and well-capitalised frozen food distributor that plays a key role in Singapore’s food supply chain. For caterers, seminar buffet organisers, and restaurant owners — the kind of operators who rely on consistent frozen meat delivery — the company offers a dependable solution. But the real lesson for individual consumers is that Singapore’s import regulations are strict, and trying to bypass them is not worth the risk. For anyone in Singapore looking to buy frozen chicken in bulk, the smart move is to call a licensed supplier like Hen Tick Foods at +65 6268 1576, rather than loading up the car at a Johor supermarket.

Frequently asked questions

If you need a binding answer about a specific shipment, contact SFA or Singapore Customs directly.